Community Empowerment through BPJS Health Mobile Services in Penarik District, Mukomuko

Abstract

Background: Indonesia's National Health Insurance (JKN) program, managed by BPJS Kesehatan, aims to provide universal health coverage. However, rural and remote communities face barriers to accessing JKN services, such as limited awareness, geographical challenges, and administrative difficulties. To address these, BPJS Kesehatan initiated mobile healthcare services, specifically in Penarik District, Mukomuko, to bring JKN services closer to underserved communities.

Aims: This paper evaluates the effectiveness of BPJS Kesehatan's mobile healthcare service in Penarik District, Mukomuko, with a focus on improving community empowerment and healthcare access. It aims to assess the impact of the service in increasing JKN awareness, facilitating registration, and providing administrative support to residents.

Methods: A participatory approach was used, where BPJS Kesehatan's mobile healthcare team visited the Penarik Health Center to deliver services directly to the community. The event included socialization sessions, new participant registrations, status checks, and data updates. The event was strategically held during the local market day to maximize attendance. Data collection involved participant feedback and service utilization metrics.

Results: The service was well-received, with many residents registering for JKN, checking their status, and updating their information. The positive response highlighted high demand for such services, particularly in rural areas. Local officials and community members emphasized the importance and convenience of having services brought to their doorstep.

Conclusion: BPJS Kesehatan's mobile healthcare service in Penarik District successfully improved community empowerment and healthcare access. The initiative demonstrates the potential for scaling similar mobile services to other rural areas, ensuring more equitable health coverage across the country.